Frequently Asked Questions

Please reach out to discuss bulk shipping options.

Devices will start to ship towards the end of April. You will receive a notification once your order has shipped with tracking information.

Please contact your Google account representative for first-line technical support.

You can reach us anytime via our contact page or email regarding questions about your order. We aim to respond quickly—usually within one business day.

Every Playback Analysis Tool ships with a 1-year limited warranty covering defects in materials and workmanship under normal use. This includes hardware malfunctions, component failures, and manufacturing defects that affect the tool's ability to perform certification testing accurately.

The warranty does not cover damage resulting from misuse, unauthorized modification, accidents, or normal wear and tear.

To report a defective unit, please contact our team at team@tempomanufacturing.com with the following information:

• Your order number

• The unit's serial number

• A brief description of the issue you're experiencing

Absolutely. The Playback Analysis Tool was designed and built by our parent companies, LeafLabs and Alogus Innovation, who specialize in custom hardware and software development for technically demanding applications. If you have a product concept, a testing challenge, or a specialized tool that needs to be built, we'd love to hear about it.

Get in touch at team@tempomanufacturing and tell us a bit about what you're working on.

Yes. Tempo Manufacturing exists specifically to bridge the gap between engineering and production. We can take a project from initial concept through to manufactured, tested, and shipped units — or plug into your existing supply chain at whatever stage makes sense.